1. Have accessible and useful customer data. To always deliver an outstanding customer service, you need to know what your customers value, what you can do better and what to build on. Operating multiple platforms can create a fragmented picture of customer behaviour, but when these are integrated into a central solution, each restaurant can understand where resource can be directed and what needs to change. Top selling products, peak times of the day and running specific campaigns can be measured effectively and used to drive further value into the customer experience.

2. Drive automation. Large elements of the way a hospitality business operates can be automated and streamlined. Simple processes that take up employee time can be done without any thought. Communicating sales orders directly to the kitchen eliminates errors, improves the speed of order production and ultimately defines the experience that the customer walks away with. Better customer experiences increase revenue opportunities. For example, an integrated kitchen management system gives you data to understand why orders are taking too much time to be prepared and dispatched, where processes can be improved on in order to deliver a better customer experience.

3. Plan production. Manage and allocate stock around the peaks and dips of product sales so customers can always order their favourite snack, meal or drink. Not being able to order a product of choice at a convenient time drives the customer somewhere else and damages the perception of your brand in their mind.

4. Manage menus easily. Restaurants now manage a number of sales channels with different menus for various times of the day. This can ultimately become a very time consuming task for employees, so it’s important that whatever tech solution you’ve invested in, menu management is a key part of that. Simplify pricing the menus and product changes across each delivery partner providing the most up to date information for every customer.


Have an enterprise platform which integrates and consolidates sales channels, kitchen management systems, revenue and stock management to deliver the completely tailored hospitality tech solution.

We work with businesses who operate networks of sites across the UK and beyond to ensure they have the data and the insight to continually improve the operations of their restaurants.


Book a demo today.