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Case Study
Chilango

Automate

Integrate

Consolidate

The history

Chilango delivers Mexican cuisine fast but with all the flavour and taste of what we have come to love from Mexican dishes. Chilango dishes reach parts of the UK where Mexican food wouldn’t normally reach!

As the business grew there were increasing issues with stock variances and the till systems. To be expected, this was having an impact across the entire store operations.

With 14 stores in cities throughout the UK, they operate multiple sales channels and have had to adapt to the challenging external environment of recent months.

The Process

We worked to create a consolidated platform where stock management would be automated and integrated through Centegra Plus. As sales channels have increased these were also integrated, providing one complete solution that gives Chilango the data it needs to not only effectively manage the entire business operations but also each store individually.
Having access to the stock required for each product, the demand for those products and the impact on inventory levels increases Chilango’s understanding and their ability to monitor, analyse and manage.

Providing operational support has been critical to the success of the solution, ensuring that technical assistance is available whenever it is required.

The Result

As more consumers turned to food delivery, Chilango’s delivery partner Deliveroo, and click and collect/kiosk partner Vita Mojo were integrated into the solution delivering an entirely consolidated solution.

The first digital restaurant has now opened in London, and with Centegra Plus by their side they are in a strong position to continue to adapt, grow and digitally transform.

What
Chilango
Say

Richard Franks

Managing Director of Chilango

“Centegra are a great company to work with. They’re a good team, put their customers first, are very approachable and extremely responsive.

Although it’s not a family run firm, it feels like one. They’re very easy to get hold of and the operational support team are very accessible.

We are reliant on the software – it’s a completely solid integration and absolutely invaluable for the management of our systems. We use Centegra Plus to get a snapshot look of our ordering platforms, sales data and stock control in real time which is essential in a modern restaurant.

The technology is robust, scalable and they are always willing to listen, make tweaks for us if needed, both quickly and easily.

All the team at Centegra offer fantastic service at the same time as being a great partner, helping us to move our business forward with innovative technology and new ways of working”