Part of developing a close relationship with our clients has meant that we’re able to continually advise and support them with the latest hospitality tech solutions.
Since we first started working with Iberica Restaurants, we’ve installed four different POS Systems which have reflected the changing technology available, from our initial offering of a server onsite system (Task Manager), we then moved to an early form of web enabled POS (Swiftpos). Then it was on to the first fully web-based POS in the UK (Quest Enterprise Manager), before recently migrating over to fully installed and cloud based NCR Silver Restaurant Pro.
Throughout the process, Centegra have provided a Head Office, centralised reporting solution so that no matter what was being used front of house, all integrations and data is available in the same place and format.
Training of the individual restaurant teams where English isn’t their first language was also a challenge, but as training has always been a part of what Centegra offers, this has proved to be invaluable. Once the POS systems have been installed we take the time to go through the systems and make sure they understand how to use it and are able to fully benefit.
Operating several sites and different digital partners is also challenging, but with Centegra Plus at the heart of the solution integrating NCR Silver, HR and booking systems, they are able to access all the information from across the network of restaurants from a centrally consolidated system that’s cloud based.