How engaged is your team?

For a hospitality business, teams need to be built, managed and effectively engaged to continuously deliver optimum customer service.

Where technology solutions have been adopted, they need to work together to achieve the same aims, because whether a customer orders in person or online through click and collect, every order needs to be communicated to the kitchen management system effectively and delivered to the customer with no one single point of failure in the omnichannel solution.

Harri and Centegra work together to ensure the customer can create a seamless experience across the two platforms for its employees. Hospitality businesses have a high number of employees that need to be tracked, measured and compliant with training requirements and needs. With a wealth of data and analytics available around all aspects of the team, businesses can enjoy an integrated and consolidated solution with both platforms.

Great relationships are built on loyalty and we’re proud to work with Harri on a number of joint clients which include Neat Burger and Iberica to provide insights and data into the business to enable them to continuously improve their teams, products and service.

From the point of sale to the kitchen management system, Centegra Plus ensures the front-end operations are efficient and adapted for the business. The cloud-based platform also provides quick and easy access to reporting and analytical tools. The team can easily access and retrieve this data and reporting from any device and wherever they are located, no matter how the order has been placed.